Returns and Refunds Policy

If you need more information please
call us directly on 0114 252 5454

 

This policy applies to purchases from the SMC Bikes website or telephone orders.

When you buy from SMC Bikes, we want you to be happy with your purchase. However, we understand that sometimes you may wish to return products. This policy sets out when you can return products and how to do so.


If you change your mind

If you decide an item you've bought isn't quite right, we're happy to offer a full refund on most products. Please note there are some items that can only be returned if they are faulty due to health and hygiene reasons if worn e.g helmets and under garments.

If you want to return a product because you've changed your mind, please let us know within SEVEN DAYS, so we can arrange your refund. You can contact us on 0114 252 5454.


If your product arrives damaged or faulty

We work hard to ensure that every item arrives with you in perfect condition, but if any items arrive damaged or faulty, please contact us on 0114 252 5454.


How to return your item to us
In store - You can bring items to a Sheffield store for a refund. You'll just need a proof of purchase.


Collection

If your item was delivered by courier, we can arrange for a courier to collect it. Please call us on 0114 252 5454 to let us know you want the item collected.


By post

Items delivered by post can only be returned by post.
If you need to return an item, please look after it while it's in your possession, and please retain and return the the item in the original packaging, with tags, labels and accessories. Please also package the product securely before returning it.

Return Costs
If the item you're returning is damaged or faulty, we'll pay for the cost of your return. If you're returning an item for any other reason, you will need to pay for any return costs. That includes the cost of us arranging for collection, if you've requested it.

Please return your product to us within 7 days of cancelling your order. We reserve the right to charge you our costs, in recovering that product from you if you don't return the item.


Your Refund

We can only refund you using the same method you used to pay for the item
-By credit or debit card - we'll refund your money back onto the same payment card. Refunds normally take 3-5 working days to show in your account.
-By gift voucher - we'll issue replacement vouchers to the value of the item.
-By Paypal - we'll refund your money back into your Paypal account.

If you're returning all of your order, we'll refund your delivery charge in full. If you're only returning some of your products, your delivery charge will not be refunded.

For products purchased as part of an offer, your refund will be based on the promotional price. Your statutory rights will not be affected.


Your Statutory Rights

Nothing in our returns and refund policy affects your statutory rights. If you'd like to know more about your legal rights, please visit the Directgov website. Please note we're not responsible for any content on external websites.


Additional Information

We reserve the right to refuse to accept your order for any reason including, without limitation and whether or not payment has been received by us, if we have insufficient stock to deliver the goods you have ordered, one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

We will not be obliged to offer any additional compensation for disappointment suffered.

Delivery of items will be made as soon as possible after your order is accepted and in any event within 30 days of your order.

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

Call us 0114 252 5454


Our postal address is:

SMC Bikes Ltd. 35 Walker Street, Sheffield, S3 8GZ
Contact us: 0114 252 5454 or email us